You can request deletion of your Quest account and associated personal data at any time. There are two ways to submit a request.
Option 1: In the app
On iOS:
- Open Quest, go to Settings, then Profile.
- Tap Delete account.
- Confirm. Once the request is accepted, account access is revoked and deletion is queued. Acceptance does not mean that data cleanup has finished. See the subscription instructions below to stop store renewals.
On Android, open Settings and tap Delete account. This opens Quest's account settings on the website. Sign in if needed, then choose Delete in the Delete account section and confirm. You can also submit a request by email below.
Option 2: By email
If you no longer have the app installed, email us from the email address on your account and ask us to delete it:
Data covered by the deletion process
The process covers account-linked records and owned uploads in Quest's active systems, including:
- Your profile (name and email address)
- Your onboarding answers and companion setup
- Your conversations, saved memories, transcripts, and owned photo and audio uploads
- Your mood check-ins, journal entries, and Journey history
- Health information you have shared with Quest, including any previously synced health records
- Account-linked analytics and AI content reports, including stored report snapshots and review notes
- Your community posts and comments
Pending cleanup and retained records
Deletion is not immediate. A request can remain pending while stored email records or other cleanup failures are resolved. Account access remains revoked during this process. Billing and transaction records, records whose account ownership cannot be verified, provider copies, delivered support messages, and backups require separate handling. Completion of cleanup in Quest's active systems does not confirm erasure of those copies. Contact hello@questapp.ai for the status and scope of your request.
Subscriptions
Account deletion does not cancel an Apple App Store or Google Play subscription. Cancel through Settings > your name > Subscriptions on your Apple device, or Payments & subscriptions > Subscriptions in Google Play. For a subscription purchased on Quest's website, deletion attempts to cancel it, but cancellation can fail. Check your cancellation confirmation or contact hello@questapp.ai for help.
Questions
If you need help with deletion or have questions about your data, email us at hello@questapp.ai.